Attempt to negotiate and resolve all issues or disputes directly with the operator in question. Operators will be much more willing to help you through any difficulties related to their service if you give them the time necessary to appropriately investigate and resolve the issue. Moreover, handling disputes directly with operators will enable you to come to a resolution much more quickly. For these reasons, we advise that you turn to Egis only when a firm deadlock exists where it is apparent that you will not be able to reach a satisfactory resolution for one reason or another.

Keep a detailed record of any issues, problems, communications or materials related to your disputes. When arbitrating on any case, Egis’ panel of consultants will need to examine and cross-reference all of the evidence collected by both parties. Having an extensive record of anything that works to support your case will enable us to advise much more thorough, fair resolutions.

Understand the terms and conditions put forward by the operator that govern the games that you intend to play. By remaining up-to-date about the details of the services being rendered, you can make appropriate, informed decisions that will reduce the likelihood of disputes occurring and improve your chances at a favourable resolution when they do.

Stay patient. Some cases can be complex, requiring a deep investigation into the evidence collected in order to understand the origins of the dispute in question. Always give operators a reasonable amount of time with which to address your complaints prior to escalating your dispute to Egis.