Poker

Poker

When it comes to poker, there are two major sources of disputes. The first is the confiscation of funds by operators due to player behaviour that may be deemed suspicious. The second is when consumers believe they are entitled to a greater share of the winnings from a given tournament than what was actually awarded. We’ll examine both of these cases in greater detail below.

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Confiscation Of Funds

While the operator-specific rules surrounding the confiscation of funds or winnings are typically explicitly stated in the operators’ terms and conditions, Egis will nonetheless examine the evidence presented when such a dispute is raised. By objectively assessing the facts presented by both the operator and consumer, our panel can objectively determine whether or not such a confiscation was justified given the evidence of suspicious activity presented.

Payout Discrepancies

Most commonly, issues related to payouts in poker pertain to the player asserting that the winnings they received as part of their participation in a tournament is insufficient given their individual performance. In cases such as these, Egis’ arbitration and mediation services will evaluate the posted terms of the tournament and determining whether the prize structure and any additional applicable conditions were appropriately and sufficiently communicated to participants. With this information, Egis can make the appropriate determination as to whether or not payment was appropriately rendered or if the customer is entitled to additional compensation.

Questions Of Fairness

The most common complaint pertaining to online poker stems from players questioning the fairness of the game. Often, these complaints of “rigged” games call into question the actions of other players. In cases where players believe suspicious activity is present at the table in the form of collusion or chip dumping, Egis can examine the evidence of the activity in order to appropriately resolve the dispute.