EEgis is often exposed to disputes related to game fairness or anecdotal conflicts that may be difficult to arbitrate. Due to the complexity of such cases, we advise that customers take the necessary precautions to prevent potential problems from arising in the first place.
Complaints leveraged against gaming machines often arise as a result of players questioning the fairness of the game in question. Typically, these complaints arise as a result of a discrepancy between the payout structure of the game and the expectations or awareness of the players. We advise that customers take the time to become familiar with how winnings are earned at each respective machine prior to playing so that they’re aware of whether or not the system is leveraging compensator technology or a random number generator, two wildly different approaches that can greatly affect the outcome of each individual game.
Another common complaint with casino-related games come from technical issues or glitches with the software governing the game. In these cases, Egis advises that players remain aware of the rules governing such cases prior to play in order to minimise the likelihood of a dispute.