Egis’ arbitration and mediation services step in when either consumers or operators find themselves locked in a conflict that can’t be resolved through internal dispute resolution processes. Should either party decide to take the next step to resolve the deadlock, they can turn to Egis for help. Offering industry-specific expertise pertaining to all of the most common and uncommon disputes that arise between parties, Egis streamlines the resolution process across a variety of iGaming and gambling-related sectors by applying a procedural approach.
Whether it’s a dispute pertaining to sudden adjustments made to published odds at the time a given bet was struck or discrepancies in the amount of money paid out following a winning bet, Egis works steadfastly to resolve all of the most pervasive betting-related disputes.
From sometimes unclear and confusing prize structures surrounding a tournament to disputes that arise as a result of any funds and winnings being withheld or otherwise confiscated by operators, our teams examine the destails in order to define the best path forward.
Disputes that arise as a result of online casino play are typically a result of software errors, game crashes or server disconnections—Egis can help consumer and operator alike resolve these concerns through our best-in-class knowledge of each and every one.
If a customer has their accounted restricted due to suspicion of fraud, account sharing or a violation of the operator’s terms of service, Egis can collect the evidence presented, assess its validity and guide the affected parties towards the most appropriate and effective resolution.