Egis.io

Online Casinos

As it pertains to online casinos, the most frequent causes of dispute stem from concerns over the fairness of the games in question. However, customers will also occasionally find fault with the terminology associated with an individual game, causing them to be unsure about its expected rate of return. In all cases pertaining to online casino disputes, Egis will uncover the relevant facts and work with both parties to advise the fairest of solutions.

Learn More

Online Game Interruptions

Due to the fact that online casino games take place over the internet and are entirely software-driven, there are many complaints that arise as a result of the game in question being interrupted due to a wide variety of software-related issues. Regardless of whether it’s a connectivity interruption on the part of either party resulting in missing funds or a technical glitch with the system, Egis will work to uncover whether or not the problem can be accurately resolved given the available information.

Our teams accomplish this by assessing the logs generated by each game in order to better assess the sequence of events, whether results of the disputed game were recorded and the underlying root cause of the issue. Objectively assessing these software logs offers clarity to any dispute to bring about more transparent resolutions.

Offer Disputes

Occasionally, customers will raise concerns about the clarity of a promotional offer or whether or not it has been appropriately honoured by operators in accordance with the posted terms. When such disputes arise, Egis’ arbitration panel will work to determine three key criteria—the terminology used on the part of the online casino operator, any actions taken as a result of the published terms by the customer in question and whether or not the terms were readily accessible at the time that the games were initially played.

In all such cases, our teams leverage precedent and common sense in addition to the above criteria in order to determine the correct course of action. From confusion arising as a result of an informal arrangement made between parties to explicitly worded service contracts that are either unfair or not being adhered to, Egis works to bring clarity and transparency to all term-related disputes.