While claims can be made in spite of the reasonable safeguards put in place, Egis advises that operators take all necessary steps to prevent the likelihood of disputes occurring in the first place. This can be accomplished by implementing a variety of strategies based on the nature of the games being operated.
Consumers most commonly raise disputes with operators when they believe that certain practices or behaviours contrast with the perceived terms of the game in question. An example of this would be consumers who aren’t paid the requisite winnings due to operators claiming that the bet was placed after a cut-off time that was not advertised or publicised. Operators can mitigate the likelihood of such disputes occurring by building transparency into the terms of their various games and betting policies.
As it pertains to iGaming, disputes typically arise when players place bets under the belief or assumption that they are eligible for a certain promotional offer when they, in fact, were not. Operators can prevent these disputes from arising in the future by implementing measures to prevent such bets from being placed in the first place. The most effective form of these measures (when made available) are software-driven solutions that can assess whether any wagers violate the terms of a given offer prior to being placed.
Regardless of the form that it takes, Egis advises that all operators take reasonable steps to improve the transparency of their operating processes if they wish to avoid the number of disputes being raised. Even when such approaches fail to completely eliminate conflict, transparency and clarity surrounding each and every game being offered will greatly facilitate the arbitration process.